WhatsApp for hospitality
Confirm bookings, welcome guests before they arrive, and handle requests during the stay — from one shared WhatsApp number your front desk and concierge can work from together.
Every guest message in one place, from booking to checkout
Guests would rather message than call, and the property that answers fast wins the stay. Morasel brings booking confirmations, pre-arrival details, in-stay requests and follow-ups into one shared inbox, so any team member can pick up a conversation with the full history in view. Messages go out in the guest's language, tied to their contact record.
How a property runs on Morasel
A clear flow from the booking to the thank-you after checkout.
Guest records
Keep a contact for each guest with their number, language, and the conversations tied to them.
Booking confirmations
Send an instant confirmation with the stay details the moment a reservation is made.
Pre-arrival messages
Share check-in times, directions, and any details the guest needs before they arrive.
In-stay requests
Handle housekeeping, concierge and service requests in one thread the whole team can see.
Reminders
Send timely reminders for check-in, check-out, or a booked experience using approved templates.
Post-stay follow-up
Thank guests after checkout and invite feedback or a repeat booking with opt-in messaging.
What you can do on day one
The requests and confirmations that clog the phone line move to messages guests answer in seconds.
- Booking confirmations with the full stay details
- Pre-arrival check-in information and directions
- In-stay requests handled from one shared inbox
- Check-in, check-out and experience reminders
- Post-stay follow-up and opt-in repeat-booking offers
Works with the rest of Morasel
Hospitality workflows build on the same platform capabilities.
Scheduling
Confirm bookings and send check-in and experience reminders guests can act on.
CRM
Guest records, stay history, and every conversation in one place.
Campaigns
Opt-in seasonal offers and repeat-booking messages to guest segments.
WhatsApp Business
Approved templates and messaging on the WhatsApp Business Platform.
Frequently asked questions
Can our front desk and concierge share one WhatsApp number?
Yes. Morasel is a shared inbox, so your whole team replies from one number with assignment, internal notes, and a complete conversation history for each guest.
Can Morasel send pre-arrival and reminder messages?
Yes. You can schedule pre-arrival details and check-in or experience reminders, sent over WhatsApp using approved message templates.
Does it work in more than one language?
Yes. Messages can be sent in the guest's language, including Arabic and English, and each conversation stays attached to the guest's contact record.
See guest messaging in action
Book a walkthrough and we will map Morasel to how your property books and communicates today.