WhatsApp for restaurants
Confirm reservations, keep diners updated on their orders, run opt-in offers, and collect feedback after the visit — from one shared WhatsApp number your team works from together.
Fill tables, cut no-shows, keep diners coming back
Diners book, ask and reorder over WhatsApp, and the restaurant that replies fast keeps the table full. Morasel brings reservations, order updates, offers and feedback into one shared inbox, so any team member can answer with the full history in view. Messages go out in the diner's language, tied to their contact record.
How a restaurant runs on Morasel
A practical flow from the reservation to the follow-up that earns the next visit.
Diner records
Keep a contact for each diner with their number, language, and the conversations tied to them.
Reservations
Take booking requests and send an instant confirmation with the table details.
Booking reminders
Send a reminder ahead of the reservation using an approved template to reduce no-shows.
Order and delivery updates
Confirm orders and tell diners when a pickup or delivery is on its way.
Opt-in campaigns
Promote specials, events and seasonal menus to diners who have opted in.
Feedback
Ask for feedback after the visit and keep the reply in the same thread for follow-up.
What you can do on day one
The reservation calls and order questions that tie up the floor move to messages diners answer instantly.
- Reservation confirmations and no-show reminders
- Order and delivery status updates
- Opt-in offers, events and seasonal-menu campaigns
- Post-visit feedback requests from one shared inbox
- Every message logged against the diner's contact record
Works with the rest of Morasel
Restaurant workflows build on the same platform capabilities.
Scheduling
Confirm reservations and send booking reminders that reduce no-shows.
CRM
Diner records, visit history, and every conversation in one place.
Campaigns
Opt-in specials, events and seasonal-menu messaging to diner segments.
WhatsApp Business
Approved templates and messaging on the WhatsApp Business Platform.
Frequently asked questions
Can Morasel send reservation reminders?
Yes. You can schedule a reminder ahead of a booking, sent over WhatsApp using an approved message template, which helps reduce no-shows.
Can several staff answer from one WhatsApp number?
Yes. Morasel is a shared inbox, so your whole team replies from one number with assignment, internal notes, and a full conversation history.
Can we run promotions without spamming diners?
Campaigns are opt-in and use approved templates, and diners can opt out at any time. Consent and opt-out state is respected everywhere a message can be sent.
See reservations and diner messaging in action
Book a walkthrough and we will map Morasel to how your restaurant books and communicates today.