Morasel system status
The components we monitor, how to reach us during an incident, and where our public status reporting is headed. We keep this page honest.
How we report status
We monitor the platform components below around the clock. A detailed, real-time status dashboard with historical uptime is on our roadmap and not yet published — so rather than show numbers we cannot yet stand behind, this page lists what we watch and how to reach us. If you are seeing a problem, contact support and we will investigate and keep you updated.
What we monitor
The parts of Morasel we watch for availability and performance.
Web application
The Morasel web app your team signs in to.
Mobile apps
The Morasel apps for iOS and Android.
API
The backend services the apps depend on.
WhatsApp messaging
Sending and receiving messages on the WhatsApp Business Platform.
Shared inbox
Conversation delivery, assignment and notes.
Scheduling & reminders
Appointment booking and reminder delivery.
Campaigns
Campaign sending and delivery reporting.
Dashboard & admin
Analytics, settings and account management.
If something isn't working
Check your connection
Confirm your internet connection and try again, in case the issue is local to your device or network.
Note what you see
Record what you were doing, what you expected, and any message or error, along with the approximate time.
Contact support
Reach us through the contact page with those details. We will investigate and keep you updated on progress.
Detailed uptime history is coming
We are building a real-time status dashboard with component-level state and historical uptime.
Until it is live, we will not publish uptime percentages or metrics we cannot yet verify. This page will be updated as that capability rolls out. For anything urgent in the meantime, contact support.
Experiencing an issue?
Contact our team with what you are seeing and we will investigate right away.