WhatsApp workflow automation and AI assistance
Automate the repetitive parts of customer communication — routing, replies and summaries — so your team spends its time on the conversations that need a person. Every AI capability on this page carries its state, read from our availability register.
Automation that keeps a human in the loop
Morasel's automation handles routine steps in the WhatsApp shared inbox — deciding who a chat goes to, sending timely template messages, and surfacing what a long thread is about. AI-assisted features suggest and draft, but your team stays in control of what actually gets sent. Below, each capability is shown with the state our availability register records for it.
Every AI capability, and where it stands
One list, read from the capability register that also feeds this site's llms.txt and structured data. Nothing here is described as available until the register says so.
Available
- Automated remindersAvailable
- Automated confirmationsAvailable
- Waitlist offersAvailable
- Campaign schedulingAvailable
- Routing and assignment rulesAvailable
- FAQ assistant on approved knowledge-base articles, with human handoffAvailable
Selected pilot
Built and offered to customers in our pilot programme rather than switched on for every account by default — ask us to enable it for your workspace.
- AI-drafted repliesSelected pilot
- Rewrite and tone adjustmentSelected pilot
- Template authoringSelected pilot
- Campaign brief and reviewSelected pilot
- Conversation and result summariesSelected pilot
Not supported
Morasel does not do these. They are listed so you do not have to guess.
- Autonomous AI resolutionNot supported
- Automatic translationNot supported
- VoiceNot supported
Built on your real customer data
Automation and AI in Morasel work from the same shared customer record as the rest of the platform, so routing respects ownership, reminders respect consent, and summaries reflect the actual conversation history.
- Routing rules use contact and conversation context, not guesswork.
- Automated messages respect opt-out and consent state.
- Summaries and suggestions draw on the real thread, kept on the profile.
- Every automated step is visible to the team in the shared inbox.
Frequently asked questions
Does the AI send messages on its own?
No. AI-assisted features draft and suggest; your team reviews and approves before anything is sent. Automated sends, like scheduled reminders, follow rules you configure.
Which AI features are available today?
Each one is listed on this page with its state: available, selected pilot, or not supported. The list is read from the same availability register that feeds our llms.txt and structured data, so it cannot say something different here.
Will automation respect customer consent?
Yes. Automated and scheduled messages honour opt-out and consent state stored on the shared customer record.
Automate the routine, keep the human touch
Request a demo to see which automation and AI features fit your workflow — and what is available today.