Clinic resources
A clinic-specific resource hub: ready-to-use WhatsApp message templates you can copy and paste, plus practical guides on reminder timing, confirming appointments, and bring patients back — in language patients actually read.
Ready-made templates and guides for your clinic
Most of a clinic's WhatsApp work repeats: a reminder before the visit, a confirmation after booking, a recall a few months later. We've gathered real message templates here that you can copy and use right away, written in a warm, professional tone patients respond to. Use them by hand as-is, or automate them end-to-end with Morasel through approved WhatsApp templates.
WhatsApp message templates
Three sets of ready-to-use templates covering a clinic's most repeated messages.
Appointment reminder templates
24-hour and same-day reminders, reschedule prompts, and no-show follow-ups.
Appointment confirmation templates
Booking confirmations, pre-visit instructions, payment and telehealth confirmations.
Patient recall message templates
Routine check-up recalls, follow-ups, and lapsed-patient win-backs.
Waitlist message templates
Four messages for offering a cancelled slot: offer, nudge, confirm, close.
No-show policy template
A short policy to adapt, with the fee and notice period left for you to decide.
Cancellation message templates
What to send when the clinic has to cancel, each one naming a replacement time.
Watch the patient journey
From first message to booked appointment in under a minute — entirely on WhatsApp.
Read the full transcript
In under a minute. Here's how Morasel works for a patient, entirely on WhatsApp.
The patient messages the clinic on the channel they already know, and picks their language.
Services and prices are listed in the chat. They choose a branch and a day — booked in seconds.
Morasel confirms right away with the day, the time and their number in the queue.
Before the visit an automated reminder goes out — confirm, reschedule or cancel in one tap.
That's Morasel.
Clinic solutions
Clinic appointment software
Schedule and manage appointments over WhatsApp.
WhatsApp booking system for clinics
Patients book inside a WhatsApp chat.
Patient appointment reminders
Automatic reminders a patient can confirm or move.
Reduce clinic no-shows
Confirmations, reminders and a waitlist for cancelled slots.
WhatsApp automation for clinics
Automate confirmations, reminders and follow-up.
WhatsApp chatbot for clinics
A booking assistant that answers and escalates.
Patient recall software
Staff-reviewed recall with consent and opt-out. (selected pilot)
Clinic waitlist software
Fill cancelled appointments from a waitlist. (selected pilot)
Patient communication & management
Records, shared inbox and conversation history in one place.
Clinic CRM vs EHR
What a patient CRM covers, and what stays in your medical-records system.
Clinic reporting & analytics
Appointment activity, no-shows and reminder performance. (selected pilot)
Guides and common questions
Reminder templates by specialty
Reminder wording written for dental, dermatology, physiotherapy and other specialties, rather than one generic message for all of them.
WhatsApp patient consent
How to collect, record and honour a patient's consent to be messaged on WhatsApp, and what to do when they withdraw it.
Moving clinic appointments off spreadsheets
What breaks when a clinic's schedule lives in a spreadsheet, and what to move first.
Clinic CRM vs. EMR
Which questions belong to a clinical record and which belong to the conversation with the patient — and why one is not a substitute for the other.
How long clinic setup takes
What a clinic has to do before its first WhatsApp reminder goes out, and roughly how long each step takes.
How Morasel handles patient information
What Morasel stores, who can see it, where it is kept and what it is never used for.
An important note
Morasel is a communication and scheduling platform. It is not a medical device, does not provide medical advice or diagnosis, and makes no HIPAA-compliance claim. Clinics remain responsible for how they collect consent and handle patient information under the laws that apply to them.
Frequently asked questions
Are these templates free?
Yes. Every template on these pages is free to copy and use in your clinic, whether or not you use Morasel.
Can I edit the templates for my clinic?
Absolutely. Replace the placeholders like {{name}}, {{clinic}} and {{doctor}} with your own clinic and patient details.
How do I turn these into automatic reminders?
Inside Morasel you can turn any template into an approved WhatsApp template that sends automatically before a visit or as a recall — no manual typing.
Which language are messages sent in?
Templates are available in Arabic and English, and each patient can be messaged in the language they prefer.
Automate your clinic's messaging with Morasel
14-day free trial. No card required. Turn these templates into automatic WhatsApp reminders, confirmations and recalls.