Clinic appointment reminders and communication, on WhatsApp
Morasel is clinic appointment reminder software and WhatsApp automation for clinics. Schedule appointments, confirm and remind patients, handle cancellations and rescheduling, and keep every branch and department organised — on the channel patients already use.
Fewer no-shows, less phone tag, one place for patient communication
Missed appointments and manual reminder calls cost clinics time and revenue. Morasel connects your schedule to WhatsApp so confirmations and reminders go out automatically, patients can confirm or reschedule in a tap, and your front desk sees every conversation next to the booking it belongs to. It works across departments, doctors, and branches, in more than one language.
How a clinic runs on Morasel
A credible, end-to-end workflow — from the first booking to the follow-up after the visit.
Patient records
Keep a contact record for each patient with their number, language, visit history, and the conversations tied to them.
Departments & doctors
Organise availability by department and by doctor, so bookings land against the right calendar.
Appointment scheduling
Create appointments from the dashboard, or let patients request slots that match a doctor's real availability.
Confirmations
Send an instant confirmation when an appointment is booked, so the patient has the details in writing.
Reminders
Automated WhatsApp reminders ahead of the visit, using approved message templates, to reduce no-shows.
Cancellations & rescheduling
Patients can cancel or ask to move an appointment; the slot re-opens and the record stays in sync.
Waitlist
Hold patients who want an earlier slot and reach out when one frees up.
Follow-ups & recalls
Message patients after a visit and schedule recall reminders for periodic check-ups.
Campaigns & analytics
Run opt-in campaigns to patient segments and review booking, reminder, and response activity.
Capabilities and availability
We are clear about what is live today, what a small number of clinics are trialling, and what is on the roadmap. Capabilities are grouped as currently available, available to selected pilots, or planned.
Currently available
Live for clinics using Morasel today.
- Patient contact records with language and visit history
- Scheduling by department and by doctor
- Appointment creation from the dashboard
- Booking confirmations over WhatsApp
- Automated appointment reminders using approved templates
- Cancellation and rescheduling with slots re-opening
- Multilingual messaging (including Arabic and English)
- Role-based access for front desk and administrators
Available to selected pilots
Being trialled with a limited group of clinics before wider release.
- Patient-initiated booking requests against live availability
- Waitlist for earlier-slot outreach
- Recall workflows for periodic check-ups
- Opt-in campaign messaging to patient segments
- Operational analytics for bookings, reminders, and responses
Planned
On the roadmap; not yet available.
- Deeper multi-branch reporting and cross-branch scheduling views
- Additional automation for follow-up sequences
- Expanded template library for common clinic scenarios
Built for real clinic operations
A busy clinic is more than one calendar. Morasel is designed for teams, branches, and languages from the start.
- Multi-branch support so each location keeps its own schedule and staff
- Role-based access to separate front-desk, doctor, and admin permissions
- Multilingual communication so patients get messages in their language
- Approved WhatsApp templates for reminders and confirmations
- Every conversation attached to the patient and the appointment
Works with the rest of Morasel
Healthcare workflows build on the same platform features.
Scheduling
Appointments by department and doctor, with confirmations and reminders.
CRM
Patient records, history, and every conversation in one place.
Campaigns
Opt-in recall and health-awareness messaging to patient segments.
WhatsApp Business
Approved templates and messaging on the WhatsApp Business Platform.
An important note
Morasel is a communication and scheduling platform. It is not a medical device, does not provide medical advice or diagnosis, and does not make any HIPAA-compliance claim. Clinics remain responsible for how they collect consent and handle patient information under the laws that apply to them.
Frequently asked questions
Does Morasel send appointment reminders on WhatsApp automatically?
Yes. Once an appointment is scheduled, Morasel can send an automated reminder ahead of the visit using an approved WhatsApp message template, which helps reduce no-shows.
Can patients reschedule or cancel through WhatsApp?
Patients can cancel or ask to reschedule, and the freed slot re-opens so it can be booked again. The appointment record stays in sync with the conversation.
Does Morasel support multiple branches and languages?
Yes. Each branch keeps its own schedule and staff, access is role-based, and messages can be sent in the patient's language, including Arabic and English.
Is Morasel HIPAA compliant or a medical device?
No. Morasel is a communication and scheduling platform, not a medical device, and makes no HIPAA-compliance claim. Clinics are responsible for consent and for handling patient information under the laws that apply to them.
See clinic reminders and scheduling in action
Book a walkthrough and we will map Morasel to how your clinic schedules and communicates today.