WhatsApp for pharmacies
Send refill reminders, keep customers updated on orders and pickups, and answer product questions — all from one shared WhatsApp number your whole counter can work from.
Keep customers coming back for their refills
Pharmacy customers live on WhatsApp, and a well-timed reminder is the difference between a refill collected and one forgotten. Morasel connects your reminders, order updates and customer questions to one shared inbox, so nothing is lost between the counter and the phone. Messages go out in the customer's language, and every conversation stays attached to their contact record.
How a pharmacy runs on Morasel
A practical flow from the first order to the reminder that brings the customer back.
Customer records
Keep a contact for each customer with their number, preferred language, and the conversations tied to them.
Order and prescription intake
Log an order or a repeat-prescription request and confirm receipt with a WhatsApp message.
Ready-for-pickup updates
Tell customers the moment an order is ready to collect, so they do not make a wasted trip.
Refill reminders
Schedule a reminder for when a repeat prescription is due, using an approved message template.
Consultations and questions
Answer product, dosage-availability and stock questions in the same thread, with the full history in view.
Opt-in campaigns
Send seasonal health-awareness or new-stock messages to customers who have opted in.
What you can do on day one
The everyday pharmacy tasks that eat up phone time move to messages your customers actually read.
- Refill and repeat-prescription reminders on a schedule
- Order confirmation and ready-for-pickup notifications
- Answer stock and product questions from one shared inbox
- Opt-in health-awareness and promotional campaigns
- Every message logged against the customer's contact record
Works with the rest of Morasel
Pharmacy workflows build on the same platform capabilities.
Scheduling
Schedule refill reminders and pickup windows customers can confirm.
CRM
Customer records, order history, and every conversation in one place.
Campaigns
Opt-in health-awareness and new-stock messaging to customer segments.
WhatsApp Business
Approved templates and messaging on the WhatsApp Business Platform.
An important note
Morasel is a communication and scheduling platform, not a medical device, and it does not provide medical advice or dispensing decisions. Pharmacies remain responsible for how they collect consent and handle customer information under the laws that apply to them.
Frequently asked questions
Can Morasel send refill reminders automatically?
Yes. You can schedule a reminder for when a repeat prescription is due, and Morasel sends it over WhatsApp using an approved message template so customers do not miss a refill.
Can several staff work from the same WhatsApp number?
Yes. Morasel is a shared inbox, so your whole counter can reply from one number with assignment, internal notes, and a full conversation history.
Is Morasel a medical or dispensing system?
No. Morasel handles communication and scheduling. It is not a medical device and does not make dispensing decisions or give medical advice. Your existing systems and staff remain responsible for those.
See pharmacy reminders and updates in action
Book a walkthrough and we will map Morasel to how your pharmacy handles orders and refills today.