WhatsApp appointment scheduling and reminders
Book appointments, confirm them and send timely reminders on WhatsApp — the channel customers actually read. Handle reschedules, cancellations and a waitlist without phone tag, and cut the no-shows that cost you time.
Fewer no-shows, less phone tag
Appointment scheduling on WhatsApp puts booking, confirmation and reminders where customers already are. Morasel books the appointment, sends a confirmation, reminds the customer before it, and makes rescheduling or cancelling a reply away — with everything logged on the customer's profile and any replies landing in the shared inbox.
The full appointment lifecycle
Booking & confirmation
Book appointments and send an immediate confirmation so customers know they are on the calendar.
Timely reminders
Send reminders before the appointment to reduce no-shows, using approved WhatsApp templates.
Reschedule & cancel
Let customers reschedule or cancel by reply, and keep the calendar in sync automatically.
Waitlist
Fill freed-up slots from a waitlist so cancellations don't become empty time.
From booking to attended
Book the appointment
The appointment is created and the customer receives a WhatsApp confirmation on the number they already use.
Remind before it
A reminder goes out ahead of the appointment, so it stays top of mind and no-shows drop.
Reschedule if needed
The customer can reschedule or cancel by reply; the calendar updates and a freed slot can go to the waitlist.
Log it on the profile
Every confirmation, reminder and change is recorded on the contact's profile for context next time.
Built for clinic appointment reminders
Clinics feel no-shows the most, so scheduling was shaped around the clinic reminder use case: a reliable reminder before each appointment, easy rescheduling, and a record of what was sent — all on WhatsApp, where patients respond.
- Reminders before each appointment to reduce patient no-shows.
- Reschedule and cancel by reply, kept in sync with the calendar.
- A logged history of confirmations and reminders per patient.
- Replies handled by the team in the shared inbox, with full context.
Frequently asked questions
Can customers book and reschedule over WhatsApp?
Yes. Morasel books appointments, sends confirmations, and lets customers reschedule or cancel by reply, keeping the calendar in sync. Replies land in the shared inbox with full context.
Do appointment reminders reduce no-shows?
Timely reminders on a channel customers actually read help keep appointments top of mind. Morasel sends reminders before each appointment using approved WhatsApp templates.
Is this suitable for clinic appointment reminders?
Yes. Scheduling was shaped around the clinic reminder use case: reliable reminders, easy rescheduling, a waitlist for freed slots, and a logged history per patient.
How is reminder messaging billed?
Your Morasel subscription is separate from WhatsApp message charges, which are billed according to Meta's worldwide pricing for the WhatsApp Business Platform.
Cut no-shows with WhatsApp reminders
Request a demo to see booking, confirmations, reminders, reschedule and waitlist working together.