WhatsApp shared team inbox
Give your whole team one place to reply to WhatsApp from a single business number. Assign chats to owners, collaborate with internal notes, control access by role and keep an eye on response times — without passing a phone around.
One number, your whole team
A WhatsApp shared team inbox lets several people answer the same business number at once, without stepping on each other. Every conversation has a clear owner, teammates can leave private notes, and nothing gets missed because two people replied — or nobody did. It runs on the WhatsApp Business Platform and shares the same contact record as your CRM, scheduling and campaigns.
Work chats like a team, not a phone
Assignment & ownership
Assign each chat to a person or team so it is clear who is responding and nothing falls through.
Internal notes
Leave private notes and @mentions on a conversation to hand off context without messaging the customer.
Roles & access
Control who can see and reply to which conversations with roles and permissions.
Response-time tracking
See how quickly your team responds and where conversations are waiting.
From incoming message to resolved
A message arrives
A customer messages your WhatsApp Business number and lands in the shared inbox for the team to see.
It gets an owner
The chat is assigned — by a rule or by hand — so one person is clearly responsible for the reply.
The team collaborates
Teammates add internal notes and context, and hand the chat off when someone else is better placed to help.
It is resolved
The conversation is closed, logged on the contact's profile, and reflected in response-time reporting.
Context comes with the conversation
Because the inbox shares one customer record with the rest of Morasel, whoever picks up a chat can see the contact's history, bookings and consent state — no switching tools or asking the customer to repeat themselves.
- Full message history and past conversations on the contact profile.
- Bookings, reminders and campaign activity visible in one place.
- Consent and opt-out state shown before anyone replies or sends.
- Handoffs keep the notes and context attached to the chat.
Frequently asked questions
Can several people reply from one WhatsApp number?
Yes. The shared team inbox lets your whole team answer the same WhatsApp Business number at once, with assignment so each chat has one clear owner.
How do teammates hand off a conversation?
Assign the chat to another person or team and add internal notes. The context and history stay attached, so the next person can pick up without asking the customer to repeat themselves.
Can I control who sees which chats?
Yes. Roles and permissions control who can view and reply to conversations.
Does the inbox track response times?
Yes. You can see how quickly your team responds and where conversations are waiting, drawn from real activity.
Reply as a team from one WhatsApp number
Request a demo to see assignment, notes, roles and response-time tracking in the shared inbox.