Cancellation and refund policy

This policy covers Morasel software subscriptions, add-ons, and WhatsApp wallet balances. Patient payments taken by a clinic are not covered — see the last section.

Cancelling your subscription

You can cancel a Morasel subscription at any time. Cancelling stops the next renewal; your access continues until the end of the billing period you have already paid for.

Refunds on your first purchase

Your first paid subscription purchase is eligible for a full refund if you request it within seven calendar days of the successful payment.

After the first seven days

After that window, subscription fees and renewal charges are non-refundable and are not prorated. There are three exceptions:

A duplicate charge.
An incorrect charge or a verified billing error.
Where applicable law requires a refund.

Add-ons

Recurring software add-ons — additional users, doctors, branches, WhatsApp numbers, and business workflows — follow the same cancellation and refund rules as the main subscription.

Onboarding and custom work

Onboarding, implementation, and custom-work fees can be refunded before work begins. Once delivery has started, completed work and costs already incurred are non-refundable.

WhatsApp wallet balances

Your WhatsApp wallet is separate from your subscription. It holds credit for WhatsApp messaging usage only: it is not a bank account, it does not earn interest, and it cannot be transferred to another party or withdrawn as general cash.

Credit already consumed for WhatsApp usage is non-refundable.
Promotional credit is non-refundable.
Any unused balance you funded yourself can be refunded when your account is closed, after we verify your identity and ownership of the account.

How refunds are paid

Refunds go back to the original payment method where that is technically possible. For payments made by bank transfer, we refund to a verified bank account belonging to the same customer business. We do not refund to an unrelated person or a third-party account.

Timing

Approved refunds are initiated within ten business days. Your bank or payment provider may need additional time to post the funds to your account.

Patient payments are not ours to refund

When a clinic collects payments from its patients, that money is processed through the clinic's own configured merchant account. Morasel does not receive, hold, settle, or refund patient funds. Patients must request those refunds from the clinic directly.

Requesting a refund

Email support@morasel.ai from the address on the account, and include the workspace name and the charge you are asking about.

Nothing in this policy limits rights you have under applicable consumer law.