How can we help?
Find answers to common questions, learn how Morasel works, and reach our team when you need a hand. Start with the topics below or read the documentation.
Getting support
Most questions are answered in the common topics below and in the documentation. If you cannot find what you need, contact us and we will help — the more detail you share about what you were doing and what happened, the faster we can resolve it.
Popular help topics
Quick answers to the questions we hear most often.
Getting started
Set up your workspace, invite your team, and send your first WhatsApp message.
Connecting WhatsApp
Connect a number to the WhatsApp Business Platform and understand approved message templates.
Billing
How your subscription and WhatsApp conversation charges work, and where to see them.
Team & roles
Add teammates, assign conversations, and set role-based permissions.
Inbox & CRM
Reply from the shared inbox, add internal notes, and keep contact records tidy.
Scheduling & reminders
Book appointments and send reminders that reduce no-shows.
How to reach support
Check the documentation
Browse the docs for step-by-step guidance on setup, connecting WhatsApp, and each part of the platform.
Gather the details
Note what you were trying to do, what you expected, and what happened — including any message or error you saw.
Contact our team
Reach us through the contact page and we will follow up. Include your workspace details so we can look into it quickly.
Prefer to read the docs?
Our documentation covers setup, WhatsApp connection, the inbox, CRM, scheduling, campaigns, automation, billing and security. It is the fastest way to self-serve.
- Step-by-step guides for each capability
- Clear explanation of WhatsApp templates and consent
- Billing and account management help
- Security and data-handling information
Frequently asked questions
How do I contact Morasel support?
Use the contact page to reach our team. Sharing what you were doing, what you expected and what happened helps us resolve your question faster.
Where is the documentation?
The documentation index links every guide — getting started, connecting WhatsApp, the inbox, CRM, scheduling, campaigns, automation, billing and security.
Do you offer onboarding help?
Yes. Request a demo and we will walk you through setup for your use case, and our documentation covers each step you can follow on your own.
Still need a hand?
Contact our team and we will help you get set up and unblocked.