MoraselAnswer customers in seconds. Lose fewer of them.
Every WhatsApp message becomes a tracked ticket the moment it arrives. Reply from one shared inbox, hit a first-response SLA that actually means something, and keep customers updated automatically — because a slow reply is how a customer becomes a competitor's customer.
A helpdesk built for WhatsApp, not bolted onto one
Most helpdesks are built for email and web chat, with WhatsApp added as one more channel among many. Morasel Customer Care is the other way around: WhatsApp is the whole product, so the number your customers already message is the one your team answers from — no app to install, no new channel for them to learn. Every message a customer sends becomes a tracked conversation with an owner, a status, and a clock, and your team works it from one shared inbox with assignment, tags, and notes. It is WhatsApp-native and Arabic-first, in a market where most competitors are generic omnichannel tools that treat Arabic and the Gulf as an afterthought.
Built to answer fast, not to file tickets
The measure that predicts whether a customer comes back is how quickly you replied — everything here is built around that number.
Reply in seconds, from one shared inbox
Every customer message lands as a tracked conversation the moment it arrives — nothing sits in a personal phone, unseen.
Customers hear back automatically, even when you're behind
Approved WhatsApp templates confirm a message was received, a reply is coming, or a ticket is resolved — so a customer never re-messages wondering if they were ignored.
Every customer tracked, first message to repeat buyer
No conversation falls through the cracks between agents or shifts — the full history stays attached to the customer, not to whoever answered first.
See your first-response time, not just ticket counts
The number that predicts whether a customer comes back is how fast you answered — Care measures that first, and resolution second.
How Customer Care works on Morasel
From a customer's first WhatsApp message to a resolved ticket, without anything falling through the cracks.
Create your workspace
Pick Customer Care as your business and you're set up in minutes — no vendor call required.
Connect your WhatsApp number
Keep the number customers already have saved. Nothing changes on their side.
Every message becomes a ticket
An inbound message automatically opens a tracked conversation — status, priority, and an owner, from the first reply.
Reply from one shared inbox
Assign, tag, and hand off between agents without a customer ever repeating themselves.
SLAs run in the background
First-response and resolution targets track against business hours, so a target that never counted overnight actually holds.
Customers hear back automatically
Approved WhatsApp templates confirm a message was received, a reply is on the way, or a ticket is resolved.
Seat-priced, so you pay for your team, not your traffic
WhatsApp message costs are already a separate prepaid wallet — the subscription prices the people answering, not the volume they answer.
Questions about Customer Care
What is Morasel Customer Care?
A WhatsApp-native helpdesk: every customer message becomes a tracked ticket automatically, your team replies from one shared inbox, and first-response and resolution targets run against business hours — all on the WhatsApp number your customers already use.
How is this different from Morasel for Clinics or Hospitality?
Same platform, different module. Clinics and Hospitality are built around bookings and calendars; Customer Care is built around conversations and tickets. A business can only be one vertical at a time, chosen when the workspace is created.
Do I need my own WhatsApp Business number?
Yes. You connect your own WhatsApp Business number to Morasel, so customers keep messaging the number they already know — nothing changes for them.
What counts toward the first-response SLA?
The time from a customer's inbound message to your team's first reply, measured against your policy's business hours so nights and weekends don't silently break a target that was never realistic to begin with.
Does Customer Care use AI to answer customers?
Not yet in general availability — AI-assisted replies are on our roadmap. Today, your team replies directly from the shared inbox, with fast first-response tracking to tell you how you're doing in the meantime.
How much does it cost?
Plans start at $49/month for 3 team members (Care Core), up to $249/month for 25 (Care Max), with a custom Enterprise tier above that. See the pricing page for the full breakdown.
Start replying in seconds
14-day free trial. No card required. Connect your WhatsApp number and answer your first customer message today.