MoraselCustomer Care pricing, made simple
Seat-priced, so you pay for the size of your team, not the volume of your traffic — WhatsApp message costs stay in a separate prepaid wallet. Start with a 14-day free trial, no card required.
Customer Care plans
Solo agents and small teams just getting started.
- 3 team members
- 1 WhatsApp number
- Ticketing + first-response & resolution SLA
- 14-day free trial · $490/year
Growing support teams juggling more than one queue.
- 10 team members
- 1 WhatsApp number
- Everything in Core, at more capacity
- $990/year
High-volume teams that can't afford a slow reply.
- 25 team members
- 1 WhatsApp number
- Everything in Pro, at more capacity
- $2,490/year
Large support operations with custom needs.
- Custom seats
- Dedicated onboarding and account management
- Contractual terms and consolidated billing
Included in every Customer Care plan
Ticketing and business-hours-aware SLAs ship on every paid tier. Plans differ by team size, not by holding back the basics.
- Every WhatsApp message becomes a tracked ticket automatically
- Shared team inbox with assignment, tags, and notes
- First-response and resolution SLA, aware of business hours
- Automatic WhatsApp updates to the customer — received, replied, resolved, delayed
- 14-day free trial · two months free on annual
Pricing questions
Is there a free trial?
Yes. Every Customer Care plan starts with a 14-day free trial and no card is required.
What's the difference between the plans?
Every paid plan includes the same ticketing, shared inbox, and SLA tracking. Plans differ mainly by seats: Core fits a small team just getting started, Pro a growing team running more than one queue, Max a high-volume operation, and Enterprise a large support operation with custom terms.
Do you offer annual billing?
Yes. Annual billing is priced at ten months for twelve — two months free versus paying monthly.
Are WhatsApp message fees included?
No — WhatsApp conversation charges are billed by Meta and managed through a transparent, prepaid message wallet, separate from your subscription, so your messaging costs stay clear as you grow.
Can I add more seats later?
Yes. You can add team members as you grow, and changes are prorated. Your renewal date is preserved when you switch within a cycle.
What currency are prices in?
Prices are in US dollars. A local-currency figure your payment provider shows is informational; the charged amount is the USD price listed here.
Start your 14-day free trial
No card required. Connect your WhatsApp number and answer your first customer message today.