WhatsApp automation for clinics
Automate the repetitive admin on WhatsApp — confirmations, reminders, rescheduling and follow-up with approved templates — while everything that needs human judgement stays with your team in the shared inbox. From your clinic's own WhatsApp Business number.
Automate the routine, keep a human in the loop
Most front-desk work is repetitive: confirm a booking, send a reminder before the visit, re-open a slot after a cancellation, follow up with a patient. Morasel handles those automatically on WhatsApp with approved templates. Anything that needs a human decision — an unusual question, a sensitive case, a special request — is routed to your team in the shared inbox. The right automation doesn't replace staff; it frees them from repetition.
The admin tasks Morasel takes off your desk
Appointment confirmations
The patient gets an instant WhatsApp confirmation the moment they book, with date, time and doctor.
Pre-visit reminders
Approved WhatsApp reminders go out before every appointment, helping reduce no-shows.
Cancel & reschedule
A patient reschedules or cancels with a single reply, and the slot re-opens for booking straight away.
Follow-up & recall
Post-visit follow-ups and recalls for due patients are surfaced for staff to review before anything is sent.
How automation flows from booking to follow-up
Booking
The patient books inside a WhatsApp chat or the public booking page, against the doctor's real availability.
Confirmation
Morasel sends an instant confirmation with an approved template, so the patient has the details right away.
Reminder
An approved reminder goes out before the appointment, with confirm or reschedule in one reply.
Reschedule or cancel
On a cancellation the slot re-opens instantly and can be offered to a suitable waiting patient.
Follow-up
After the visit, a follow-up or recall is surfaced for staff to review, with consent and opt-out respected.
Automation with a human in the loop — staff handoff
Automation handles the standard tasks, but any conversation that needs human judgement is routed to your team in the shared inbox with full context: the patient's record, their bookings and their consent state. No sensitive decision is made automatically.
- Routine is automated; anything needing judgement goes to staff
- Handoff to the shared inbox with the full patient record
- Only approved WhatsApp templates on outbound messages
- Consent, opt-out and role-based access respected
Watch automation in action
From first message to a confirmed booking and an automatic reminder — entirely on WhatsApp.
Read the full transcript
From message to booked, in under a minute. Here's how Morasel works for a patient, entirely on WhatsApp.
It begins on WhatsApp, the channel your patients already know and trust. The patient simply messages the clinic.
They choose a service and pick an open slot. Booked in seconds, with no phone calls and no waiting.
Morasel confirms instantly on WhatsApp, with the date, time, and location. Nothing slips through the cracks.
And before the visit, an automated reminder goes out, quietly cutting no-shows.
One conversation, zero friction. That's Morasel.
Explore more for your clinic
Patient appointment reminders
Automatic WhatsApp reminders that cut no-shows.
Recall message templates
Ready-to-use templates to bring patients back.
Reduce no-shows
Stop missed appointments before they happen.
WhatsApp booking system
Patients book inside a WhatsApp chat.
Clinic pricing
Plans from $49/month with a free trial.
Clinic videos
Watch Morasel in action, with full transcripts.
An important note
Morasel is a communication and scheduling platform. It is not a medical device, does not provide medical advice or diagnosis, and makes no HIPAA-compliance claim. Clinics remain responsible for how they collect consent and handle patient information under the laws that apply to them.
Frequently asked questions
What can I automate on WhatsApp for my clinic?
Confirmations, pre-visit reminders, rescheduling and cancellation, post-visit follow-ups and recalls — all with approved WhatsApp templates from your own clinic number.
Does automation replace my front-desk staff?
No. Automation only handles the repetitive admin tasks, while any conversation that needs human judgement is routed to your team in the shared inbox.
Do I use my clinic's own WhatsApp number?
Yes. Morasel runs on the WhatsApp Business Platform and uses your clinic's own WhatsApp Business number, so messages stay familiar to patients.
Does a slot re-open automatically when someone cancels?
Yes. When an appointment is cancelled the slot re-opens for booking straight away, and it can be offered to a suitable waiting patient once staff approve.
Are messages sent with approved templates?
Yes. Outbound messages use approved WhatsApp templates, and patient consent and opt-out are respected.
How much does Morasel cost for my clinic?
Clinic plans start at $49/month with a 14-day free trial and no card. See the clinic pricing page.
Automate your clinic's WhatsApp, free
14-day free trial. No card required. Turn on confirmations, reminders, rescheduling and follow-up today.