Keep your WhatsApp number
"Can I keep my existing WhatsApp number?" — yes. Your clinic brings its own WhatsApp Business number onto the WhatsApp Business Platform, so patients still see the same number they already know. Here's an honest look at what stays the same and what changes.
Your number is your identity — keep it
Your patients know your number, trust it, and have it saved. There's no need to change it. Morasel is built on the WhatsApp Business Platform, and you can register your existing number onto that Platform to run it through Morasel. One honest detail to know: the WhatsApp Business Platform is different from the regular WhatsApp Business app, and a number on the Platform is used through Morasel, not the consumer app, at the same time.
How bringing your number works
You choose the number
You pick the WhatsApp Business number your patients already know and want to keep using.
It's registered to the Platform
The number is registered onto the WhatsApp Business Platform, with our team's help during setup, through steps that verify you own it.
It connects to Morasel
Once registered, the number is run through Morasel: the shared inbox, booking, reminders and campaigns.
Messaging begins
Patients message the same number, and you reach them through approved WhatsApp templates.
Honestly: the same and the different
Stays: your number
The same number your patients know and have saved does not change. There's no new number for them to learn.
Stays: patient recognition
Patients see the same number when you message them or when they message you, so their trust carries over.
Changes: where it's managed
The number is managed through Morasel instead of the regular WhatsApp Business app, with a shared inbox and team tools.
Changes: outbound messages
Clinic-initiated messages use approved WhatsApp templates, in line with the Platform's policies.
One important detail about the app
In full honesty: once the number moves to the WhatsApp Business Platform, it is used through Morasel, not the regular WhatsApp app on a phone at the same time. This is not a restriction on your patients — they message you normally — it's a change in where your clinic manages its conversations from.
- Patients message the same number with nothing changing for them
- Your clinic manages conversations in Morasel, not the app
- No new SIM card or dedicated phone is required
- Our team helps with the migration steps during setup
Explore more for your clinic
Patient appointment reminders
Automatic WhatsApp reminders that cut no-shows.
Recall message templates
Ready-to-use templates to bring patients back.
Reduce no-shows
Stop missed appointments before they happen.
WhatsApp booking system
Patients book inside a WhatsApp chat.
Clinic pricing
Plans from $49/month with a free trial.
Clinic videos
Watch Morasel in action, with full transcripts.
An important note
Morasel is a communication and scheduling platform. It is not a medical device, does not provide medical advice or diagnosis, and makes no HIPAA-compliance claim. Clinics remain responsible for how they collect consent and handle patient information under the laws that apply to them.
Frequently asked questions
Can I keep my existing WhatsApp number?
Yes. Your clinic brings its own WhatsApp Business number onto the WhatsApp Business Platform and runs it through Morasel — no new number needed.
Do patients see the same number?
Yes. The number your patients know and have saved stays the same, whether they message you or receive a message from you.
Can I still use the WhatsApp app on that number?
Once the number moves to the WhatsApp Business Platform, it's used through Morasel, not the regular WhatsApp app at the same time. Patients message you normally, but your clinic manages conversations in Morasel.
Do I need a new SIM?
No. There's no new SIM card or dedicated phone required; the same number stays on the Platform.
How much does Morasel cost for a clinic?
Clinic plans start at $49/month with a 14-day free trial and no card. See the clinic pricing page.
Keep your number, add the power of Morasel
14-day free trial. No card required. Bring your existing WhatsApp number and turn on booking and reminders.