MoraselConfirm COD orders on WhatsApp before you ship
Eligible cash-on-delivery orders get a confirm-or-help template. A confirmed reply tags the order; no reply within your configured window flags it for staff. Staff cancel an order — automation never does.
Discover
Convert
Order
Fulfil
Support
Retain
Feedback
What fake and unconfirmed COD orders cost you
Cash on delivery makes ordering easy, which also makes it easy to place an order nobody intends to pay for. Fulfilling and shipping one before anyone checks costs a wasted delivery run.
- A COD order ships before anyone confirms the customer still wants it
- Staff call each COD customer by phone, one at a time, to check
- An unconfirmed order sits in the same queue as a confirmed one, with no way to tell them apart
- A missed reply gets treated as a confirmation instead of a flag for review
What the confirmation record holds
One record per COD order, covering eligibility, the reply, and what happened next.
- COD eligibility
- Whether the order's payment method and gateway make it eligible for a confirmation send.
- Confirmation template
- The confirm/help button template sent to the customer.
- Reply window
- How long the order waits for a reply before it is flagged for staff.
- Order tag
- Applied automatically when the customer confirms, visible on the order in Shopify.
- Staff review flag
- Set when the reply window closes with no confirmation.
- Action audit
- Who reviewed the order and what they did — confirm, cancel or follow up.
What happens from order to confirmed or flagged
The same sequence for every eligible cash-on-delivery order.
Order created with COD
Shopify reports a new order using a cash-on-delivery payment method.
Check eligibility
The order's payment gateway and state determine whether it qualifies for a confirmation send.
Send the confirm/help template
The customer gets a message with a confirm button and a help button.
Wait for a reply
The order waits inside the configured reply window.
Tag or flag
A confirm reply tags the order as confirmed; no reply by the window's end flags it for staff.
Staff decide
A staff member reviews a flagged order and cancels it in Shopify if needed — automation never cancels on its own.
What the customer sees
A confirm-or-help button template, and a staff-visible tag the moment the customer replies.
What the team sees
Which COD orders are confirmed, which are waiting, and which need a person.
- A queue of orders past their reply window, waiting on staff review
- The confirmation tag visible on the order the moment a customer replies
- A count of confirmed versus unconfirmed COD orders per day
- A full audit trail of who reviewed a flagged order and what action they took
Who's in control
A WhatsApp reply moves the order forward or flags it — it never cancels or fulfills anything by itself.
- A reply of "Confirm order" tags the order; it does not fulfill or ship it
- Cancelling an unconfirmed order is a manual action a staff member takes in Shopify
- The reply window is configurable per workspace, not fixed
- Every confirm and cancel action is logged with who performed it and when
What this does not do
A WhatsApp reply does not automatically cancel or fulfill an order. It tags the order or flags it for review; a person acting in Shopify makes the cancellation or fulfillment decision, and that action is audited.
Confirm COD orders before you ship them
Send eligible cash-on-delivery customers a confirm-or-help template, and let staff — not automation — decide what happens to an unconfirmed order.
COD confirmation questions
Can a WhatsApp reply cancel an order automatically?
No. A reply tags or flags the order. Cancelling an order is a manual action a staff member takes in Shopify — automation never cancels on its own.
What makes a COD order eligible for confirmation?
Its payment gateway and order state. Not every cash-on-delivery order automatically qualifies for a confirmation send.
What happens if the customer never replies?
When the configured reply window closes with no confirmation, the order is flagged for staff review instead of shipping unconfirmed.
Who can cancel a flagged order?
Only staff, acting in Shopify. The action is logged with who did it and when.
Does the customer see anything besides confirm or help?
The template shows a confirm button and a help button; tapping help routes to a person instead of confirming the order.
How is COD confirmation billed?
Through your plan, not per confirmed order. COD confirmation runs on your Morasel subscription — Core $49, Pro $99, Max $199, Enterprise on request. WhatsApp usage is billed separately from a prepaid wallet at Meta's official rates.